Center for Advanced Management




Prof. Ryad Titah (HEC Montreal)


  • Datum: 01.12.2010
    Zeit: 10:00 - 11:30
    Ort: Ludwigstr. 28 VG, Raum 211b

Conceptualizing E-Government Use and Impact at the Municipal Level

Competition among states is an enduring and fierce phenomenon. In today’s global environment, cities constitute the central nodes through which such competition arises. The latter is driven by the capacity of municipalities to attract and retain an optimal share of capital, organizations and highly skilled individuals by offering them attractive combinations of tax rates and public goods (i.e., services). In this perspective, cities have been implementing e-government systems on the premise that IT-enabled processes would enhance their service delivery and overall performance. Based on Routine Theory as well as on IS use and IS value literatures, the present paper conceptualizes e-government use at the municipal level as the performance of a comprehensive set of net-enabled routines and advances a research framework linking municipal e-government use to three categories of perceived municipal performance, i.e., service, economic and competitive. Structural Equation Modeling analysis of data collected from mayors and top municipal managers of 221 municipalities in Canada and the US provides support for the study’s hypotheses and conceptualization of e-Government usage.